When you make a donation through Subsplash Giving, you should receive an email receipt shortly after the donation is processed:1. Card donations: Receipts are typically sent within one minute.
2. ACH (bank transfer) donations: Processing can take about two business days, and up to one week in rare cases.
Your confirmation email will have the subject line "Gift Receipt" and will come from an email address ending in @secure.subsplash.com.
If you've set up a recurring donation, Subsplash will send a reminder email two days before the transaction is processed, giving you time to make changes or cancel if needed.
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If You Don’t See a Confirmation Email:1. Check your spam/junk folder – Emails can sometimes be misdirected.
2. Search your inbox – Use keywords like “Gift Receipt” or “@secure.subsplash.com.”
3. Verify your email address – Ensure your Subsplash account has the correct email on file.
4. Review your transaction history – Log into your Subsplash account through the church app or website to confirm your donation went through.
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Troubleshooting Missing Emails – YouTube Guide
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Subsplash Support Center________________________________________
If the Giving Page Hangs or Freezes:If the page hangs for more than two minutes:
1. Refresh the page – This often resolves loading issues.
2. Then do the following:
1. Clear your browser’s cache and cookies.
2. Try a different browser or device.
3. Log out and log back into the Praise Tabernacle app or website.
4. Ensure your internet connection is strong.
5. Wait a few minutes and try again.
If problems persist, please reach out to us include:1. The time the issue occurred
2. Your device and browser info
3. Any screenshots or error messages you received
This information will help us work more effectively with Subsplash to identify and fix the issue.